Comments on: Members Only http://www.richardkong.com/2007/12/members-only/ a fascinating site that is almost entirely accurate Wed, 01 Feb 2012 00:40:37 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: admiral_acbkar http://www.richardkong.com/2007/12/members-only/comment-page-1/#comment-68 admiral_acbkar Wed, 02 Jan 2008 20:23:50 +0000 http://kongtemplation.com/2007/12/21/members-only/#comment-68 We are required to call our users 'customers.' I assume this is so we can focus on so-called 'customer service.' It is interesting to me though how our uh, customers, use retail terminology to refer to our collection and services. Like they say 'do you have this in stock' or 'can you order it for me' It's weird. There was some talk about whether libraries are/can/should compete with bookstores a few years ago, and this just seems like another salvo fired in that battle (if you believe there's one) We are required to call our users ‘customers.’ I assume this is so we can focus on so-called ‘customer service.’ It is interesting to me though how our uh, customers, use retail terminology to refer to our collection and services. Like they say ‘do you have this in stock’ or ‘can you order it for me’ It’s weird. There was some talk about whether libraries are/can/should compete with bookstores a few years ago, and this just seems like another salvo fired in that battle (if you believe there’s one)

]]> By: daniel so http://www.richardkong.com/2007/12/members-only/comment-page-1/#comment-67 daniel so Fri, 28 Dec 2007 22:55:34 +0000 http://kongtemplation.com/2007/12/21/members-only/#comment-67 Rich -- I like the idea of being called a "member" -- especially since the library is such an important resource to the community. Sort of like NPR; don't they call people members also? And you're not even asking for money during fund drives! I'm almost positive some of my youth group students have the exact Members Only jacket you included in this post. Of all the trends to make a comeback, it had to be Members Only and ridiculously tight jeans. Maybe they'll start pinning them next... We hope your family had a very merry Christmas! Rich — I like the idea of being called a “member” — especially since the library is such an important resource to the community. Sort of like NPR; don’t they call people members also? And you’re not even asking for money during fund drives!

I’m almost positive some of my youth group students have the exact Members Only jacket you included in this post. Of all the trends to make a comeback, it had to be Members Only and ridiculously tight jeans. Maybe they’ll start pinning them next…

We hope your family had a very merry Christmas!

]]> By: bleuemoon http://www.richardkong.com/2007/12/members-only/comment-page-1/#comment-66 bleuemoon Sat, 22 Dec 2007 04:17:53 +0000 http://kongtemplation.com/2007/12/21/members-only/#comment-66 i usually use the term "patron." client seems too commercial or something. but how is the "patron," namely people librarians serve, a patron? is it by virtue of using the services that the library offers? i usually use the term “patron.” client seems too commercial or something. but how is the “patron,” namely people librarians serve, a patron? is it by virtue of using the services that the library offers?

]]>